Refund and Returns Policy

DARK WORLD – Fashion, Lifestyle & Beyond

Effective Date: 11 October 2026

1. Introduction

Welcome to DARK WORLD. We are committed to providing our customers with a reliable, transparent, and satisfying online shopping experience. At DARK WORLD, we offer a variety of fashion apparel, lifestyle products, decorative items, gifts, accessories, and other merchandise. Customer satisfaction is one of our primary priorities, and we strive to ensure that every product delivered meets our quality standards. However, we understand that occasionally a customer may receive a damaged, defective, incorrect, or unsatisfactory product. This Refund and Returns Policy explains the terms, conditions, eligibility requirements, procedures, and timelines applicable to product returns, replacements, exchanges, cancellations, and refunds. By placing an order through our website, customers acknowledge that they have had the opportunity to review this policy, subject to their applicable statutory consumer rights.

2. Return Eligibility

Customers may request a return of eligible products within 7 calendar days from the date of delivery. To qualify for a return, the product must generally be unused, unworn, unwashed, undamaged, and maintained in its original condition, along with its original packaging, product labels, price tags, accessories, and invoice. Products showing signs of excessive handling, misuse, alteration, washing, or damage caused after delivery may not qualify for discretionary returns. Returns may be requested when a customer receives an incorrect product, an incorrect size or colour compared with the confirmed order, a manufacturing defect, or an item damaged during transportation. Returns for personal preference, colour preference, or sizing selection errors may be accepted only for products specifically identified as returnable. These conditions do not limit any remedies available to customers under applicable consumer protection laws.

3. Non-Returnable and Non-Refundable Products

Certain products may not qualify for discretionary returns or refunds due to hygiene, personalisation, product characteristics, or other legitimate business considerations. These may include innerwear, undergarments, socks, personal hygiene products, customised clothing, personalised gifts, made-to-order merchandise, and products expressly marked as final sale or non-returnable on their respective product pages. Products that have been used, washed, altered, damaged through customer negligence, or returned without essential components may also be ineligible for discretionary returns. Products purchased during promotional campaigns, clearance sales, or special discount events may have specific return conditions, which will be communicated before purchase. Nevertheless, where a product is defective, incorrectly supplied, misrepresented, or otherwise subject to a statutory remedy, the customer’s rights under applicable law will continue to apply regardless of a non-returnable designation.

4. Return Request Procedure

To initiate a return, customers should contact DARK WORLD customer support within the applicable return period through the contact information provided on our website. Customers should provide their order number, registered name, contact details, delivery date, product description, reason for requesting the return, and photographs or videos where reasonably necessary to demonstrate damage, defects, or incorrect delivery. After receiving the request, our customer support team will review the information and communicate the next steps. Where a return is authorised, customers will receive instructions regarding reverse pickup or shipping the product to the designated return address. Customers should not send products to an address without first obtaining the relevant return instructions. DARK WORLD reserves the right to reasonably verify the return request and inspect returned merchandise before completing a discretionary refund or replacement.

5. Damaged, Defective, or Incorrect Products

DARK WORLD takes reasonable precautions to ensure that products are inspected, packed securely, and dispatched in suitable condition. If a customer receives a damaged, defective, incomplete, or incorrect product, they should notify our customer support team as soon as reasonably possible, preferably within 48 hours of delivery, to facilitate prompt investigation and resolution. Customers may be requested to provide clear photographs of the product, its packaging, shipping label, and the affected area. Following verification, DARK WORLD will arrange an appropriate replacement, return, refund, or other legally required remedy. Where the issue is attributable to DARK WORLD, its supplier, or its delivery arrangements, eligible return shipping expenses will be borne by DARK WORLD. The recommended 48-hour notification period does not extinguish any statutory rights or remedies.

6. Refund Approval and Processing

Once a returned product is received, our team will inspect it to determine whether it meets the applicable return conditions. Customers will be informed whether their refund request has been approved, rejected, or requires additional clarification. For approved refunds, DARK WORLD aims to initiate payment processing within 5–7 business days after approval, unless a shorter period is required by applicable law. Refunds for prepaid orders will ordinarily be issued through the original payment method, including UPI, debit card, credit card, net banking, or another supported payment channel. The time required for the refunded amount to appear in the customer’s account may depend on the bank, payment gateway, or financial institution. Any applicable statutory refund deadline will take precedence over our internal processing timeline.

7. Cash on Delivery (COD) Refunds

For orders placed using the Cash on Delivery payment method, approved refunds will ordinarily be processed through bank transfer, UPI, or another secure payment method agreed upon with the customer. Customers may be required to provide accurate bank account or UPI details to facilitate the transaction. DARK WORLD will not request confidential information such as ATM PINs, UPI PINs, card CVVs, internet banking passwords, or one-time passwords for processing refunds. Customers are responsible for verifying the payment details they provide. Refunds will be processed after the necessary verification and approval procedures have been completed, subject to applicable legal requirements.

8. Exchange and Replacement Policy

DARK WORLD may offer exchanges or replacements for eligible products when customers receive an incorrect size, colour, design, or product, or when the merchandise contains a manufacturing defect. Exchange requests should ordinarily be submitted within 7 calendar days of delivery. Exchanges are subject to product availability, eligibility, and successful verification of the returned merchandise. If the requested replacement size, colour, or product is unavailable, customers may be offered an alternative item, store credit where voluntarily accepted, or an appropriate refund. Where an incorrect or defective product has been supplied, customers will retain their legally available remedies. Exchanges requested solely because of a customer’s preference may involve additional shipping charges, which will be disclosed before confirmation.

9. Order Cancellation Policy

Customers may request cancellation of an order before it has been dispatched from our warehouse or fulfilment centre. Cancellation requests should be submitted promptly through the customer support channels available on the DARK WORLD website. If the order has not yet been dispatched, the cancellation will ordinarily be accepted and any prepaid amount refunded in accordance with the applicable refund procedure. Once an order has been dispatched, cancellation may no longer be operationally possible, and customers may need to follow the return procedure after delivery. Orders involving customised, personalised, or made-to-order products may have different cancellation conditions, which will be disclosed before purchase. Any cancellation or refund rights required by applicable law will remain unaffected.

10. Shipping Charges and Return Shipping Costs

Original shipping and delivery charges may be non-refundable for discretionary returns where the original delivery service has already been completed, provided this condition was disclosed before purchase and is legally permissible. If a customer returns an item due to a change of preference, an incorrect size selected by the customer, or another non-defect-related reason, return shipping charges may be payable by the customer. However, where the return arises from an incorrect product, manufacturing defect, transit damage, or an error attributable to DARK WORLD, eligible return shipping costs will be covered by DARK WORLD. Any deductions from discretionary refunds will be communicated transparently and will not override mandatory consumer rights.

11. Colour Variations and Product Appearance

DARK WORLD specialises in dark-coloured fashion and lifestyle products, including merchandise featuring black, charcoal, navy blue, dark grey, maroon, and other deep shades. Customers should understand that minor differences in product colour, brightness, texture, and appearance may occur due to variations in mobile phone displays, computer monitors, screen calibration, lighting conditions, and product photography. Such minor variations do not automatically indicate a manufacturing defect. However, where a product’s actual colour, design, specifications, or appearance differs materially from its advertised description, customers may request an appropriate remedy in accordance with this policy and applicable consumer protection laws.

12. Size and Measurement Differences

Customers purchasing clothing, T-shirts, shirts, trousers, dresses, jackets, and other fashion apparel are encouraged to review the size chart, measurement guidelines, product descriptions, and fitting information before placing an order. Minor measurement variations may occur due to manufacturing tolerances, fabric characteristics, or measurement methods. If a customer selects an incorrect size, an exchange or discretionary return may be permitted subject to product eligibility and availability. Where DARK WORLD supplies a size different from the size confirmed in the customer’s order, the issue will be treated as an incorrect product delivery and resolved accordingly. Customers should avoid removing product tags or washing garments before verifying their fit and condition.

13. Missing Items or Incomplete Orders

If a customer receives a package containing missing products, missing accessories, or fewer items than ordered, they should contact DARK WORLD customer support as soon as reasonably possible. Customers should provide their order number, invoice, details of the missing items, and photographs of the received package where available. Our team will review relevant packing records, shipment details, and other available evidence to investigate the matter. Once a shortage is verified, DARK WORLD will arrange delivery of the missing item, an appropriate replacement, or a refund for the undelivered merchandise, as applicable. Customers will not be required to bear additional delivery charges for items omitted due to an error attributable to DARK WORLD.

14. Lost, Delayed, or Undelivered Shipments

DARK WORLD works with delivery and logistics partners to ensure that customer orders reach their designated destinations within the estimated delivery period. However, delays may occasionally occur due to transportation difficulties, adverse weather, regional restrictions, courier disruptions, public holidays, or circumstances beyond reasonable operational control. If a shipment is substantially delayed, lost during transportation, or marked as delivered despite not being received, customers should contact our support team for assistance. DARK WORLD will coordinate with the relevant logistics provider to investigate and resolve the issue. Where an order is confirmed as lost or undelivered, customers will be offered a replacement or an appropriate refund, subject to applicable law and the circumstances of the transaction.

15. Refunds for Discounted and Promotional Orders

Products purchased using promotional codes, discount coupons, seasonal offers, promotional campaigns, or special pricing arrangements will generally be refunded based on the actual amount paid by the customer for the returned merchandise. If an order includes multiple products and a discount applies to the entire purchase, any discretionary refund may be calculated after proportionately allocating the applicable discount to the returned product. Promotional benefits, free gifts, or bundled discounts may be adjusted where clearly disclosed terms permit such adjustments. Refunds will not exceed the amount legitimately refundable for the relevant transaction. Customers will be informed of applicable adjustments before a discretionary refund is finalised.

16. Return Pickup and Packaging Requirements

Where reverse pickup services are available, DARK WORLD may arrange collection of eligible return products through an authorised logistics partner. Customers should ensure that the merchandise is appropriately packed to prevent damage during return transportation. Wherever reasonably possible, the original packaging, product tags, accessories, and purchase invoice should be included. Customers should hand over the package only to the authorised pickup representative and retain any collection confirmation or tracking information provided. If reverse pickup is unavailable for a particular delivery location, the customer may be asked to return the product using a reliable courier service. Responsibility for return shipping costs will be determined according to the reason for return and applicable legal requirements.

17. Rejected Returns and Refund Disputes

DARK WORLD may reject a discretionary return request where the merchandise does not meet the clearly disclosed return conditions, where the request falls outside the applicable discretionary return period, or where reasonable inspection establishes damage attributable to customer misuse. Where a return is rejected, the customer will be informed of the relevant reason and any available next steps. Customers who disagree with the decision may request a further review by customer support. DARK WORLD will assess disputes fairly and consider relevant photographs, order records, shipping information, and other supporting evidence. Nothing in this policy restricts customers from pursuing remedies through applicable consumer grievance mechanisms or other lawful channels.

18. Customer Support and Grievance Redressal

For questions, return requests, exchanges, refund status enquiries, cancellation requests, or complaints, customers may contact DARK WORLD using the official contact details published on our website. Customers should provide their order number and a clear explanation of their concern so that our support team can investigate efficiently. DARK WORLD aims to acknowledge customer complaints within 48 business hours and resolve them as promptly as reasonably possible, while observing any mandatory grievance-redressal timelines. Where required by Indian e-commerce regulations, the website will display the name, designation, and contact information of its designated grievance officer and provide the legally prescribed complaint-handling process.

Business Name: DARK WORLD
Website: [Insert Website URL]
Customer Support Email: [Insert Email Address]
Customer Support Number: [Insert Phone Number]
Business Address: [Insert Registered Business Address]
Grievance Officer: [Insert Name and Contact Details]
Customer Support Hours: [Insert Working Days and Hours]

19. Consumer Rights and Applicable Laws

This Refund and Returns Policy is intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable. Nothing in this policy is intended to exclude, restrict, or diminish rights or remedies that customers are legally entitled to exercise. In the event of any inconsistency between this policy and mandatory provisions of applicable law, the relevant legal requirements will prevail. DARK WORLD is committed to maintaining fair business practices, transparent product information, reasonable complaint-handling procedures, and appropriate consumer protection standards.

20. Changes to This Policy

DARK WORLD reserves the right to review, update, or modify this Refund and Returns Policy periodically to reflect changes in business operations, product categories, shipping arrangements, customer service procedures, or applicable legal requirements. Any revised policy will be published on the official DARK WORLD website with an updated effective date. Changes will apply prospectively and will not retrospectively remove rights already acquired by customers or otherwise permitted under applicable law. Customers are encouraged to review this page before making purchases to understand the terms applicable to their transactions.

21. Our Commitment to Customers

At DARK WORLD, we believe that customer trust is the foundation of a successful shopping experience. Our objective is not merely to provide distinctive dark-themed fashion apparel, lifestyle accessories, decorative products, and gifts, but also to maintain dependable after-sales service. We strive to address legitimate customer concerns fairly, provide accurate product information, maintain transparent refund procedures, and deliver suitable resolutions when problems arise. We value every customer and continuously work toward improving product quality, order fulfilment, and customer satisfaction.